FAQs

Returns

If an item is not what you want, or you change your mind within 14 days, just let me know and I will be happy to offer a full refund on return of the item providing it is in the same condition it was received in. Once the item has been received back I will process the refund within 1-2 working days.

Please post back to:

Ravensdale Lodge,

Stillington,
York,

YO61 1LY

UNITED KINGDOM

I am afraid postage costs cannot be refunded.

After the period of 14 working days please contact me about any concerns and will do my best to resolve any issues so that you are happy.

Delivery

UK

Royal Mail First Class (delivery aim 1-2 working days)

Orders under £10: £0.90

Orders £10 to £14.99: £1.50

Orders £15 and over: FREE

USA, Australia and Switzerland

Royal Mail Standard International (delivery aim 6-7 working days)

Orders under £35                                                       £5

Orders £35 and over                                                   FREE

Royal Mail International Tracked (delivery aim 5-7 working days) 

Orders under £100                                                      £10

Orders £100 or over                                                    FREE

Other countries

At the moment I'm afraid we are only posting out internationally to countries other than the USA, Australia and Switzerland via our Etsy site, https://www.etsy.com/uk/shop/BeaksandBobbins, as they are able to collect and process the necessary taxes to avoid potential problems at customs. I am looking at ways to be able to do this through beaksandbobbins.com and will update as soon as I can. Many thanks for your patience.

Estimated Shipping Times

UK: We aim to post all orders using Royal Mail First Class within 1-2 working days. Once dispatched your delivery should take between 1-2 business days although during busy periods such as Christmas it can sometimes take longer.

International: We post all international orders within 1-2 working days using Royal Mail's Standard International Service*. The delivery aim of this service is 5-7 working days although it can occasionally take longer, especially during busy periods such as Christmas.  

*Please note that this is an untracked service as I try to keep my postage prices accessible. Do get in touch if you prefer a tracked service and I will be happy to upgrade for a small additional cost.

Environment

Doing what we can to help minimise our environmental impact is very important to us. Things that we are currently doing include:

  • Getting all our designs printed on organic cotton using a sustainable digital printing process.

  • Using biodegradable and compostable biofilm bags for our kit and card packaging.

  • Using cardboard postal packaging.

  • Packaging our needles in paper envelopes rather than plastic. 

  • Reusing packaging if appropriate.  

Cancellations

If you wish to cancel an order please let me know within 24 hours.

Order not arriving 

If you have any concerns about an order having not arrived when expected please get in touch. Royal Mail don't consider an order as missing until after 10 working days for UK orders, or 28 working days for International orders but if you are concerned I am happy to work with you so that you don't have to wait this long before the item being either replaced or refunded depending on your preference.

Privacy Policy

Your privacy is very important to us so we are very careful with any personal information received during the order process. 

We collect and store information submitted to our website in order to communicate with you and to fulfil your order.

Types of information we collect include:

  • Personal and contact data, including name, title, address, telephone number and email address.

  • Transaction data, including form of payment used and billing address.

  • Details of visits to the website, including browsing duration and traffic data.

  • Technical data, including IP address, login data and time zone setting.

  • Profile data, including order history and username.

  • Usage data, including preferences in receiving marketing and details of communication with us.

All these details are stored securely and will never be shared apart from for the purposes of fulfilling your order (e.g. including your name and postal address on your package.

Customer browsing behaviour is also collected by a third party cookie on our website.